Shipping policy

Free Shipping Across the UK

We offer free standard shipping on all orders delivered within the UK. No minimum purchase required — the price you see at checkout is the price you pay.

At this time, we ship only to addresses within the UK. We do not ship to addresses outside of the UK.

Order Processing

Orders are processed within 1–2 business days (Monday to Friday, excluding statutory holidays). Orders placed after 2:00 p.m., or on weekends and holidays, will begin processing on the next business day.

Once your order has shipped, you will receive a confirmation email with a tracking number so you can follow your package every step of the way.

Carriers

We ship with trusted national carriers, including Royal Mail and other reputable couriers, selected based on your location for the fastest reliable service.

Incorrect Addresses

Please double-check your shipping address before completing your order. We are not responsible for orders shipped to an incorrect address provided at checkout. If a package is returned to us as undeliverable due to an address error, we will contact you to arrange reshipment; additional shipping fees may apply.

If you notice an address error after placing your order, contact us as soon as possible at support@klyqa.co.uk — we will do our best to update it before the order ships.

Damaged or Lost Packages

If your order arrives damaged, or if your tracking shows the package as delivered but you have not received it, please contact us within 7 days of the delivery date at support@klyqa.co.uk with your order number and (for damage claims) photos of the packaging and product. We will work with the carrier to resolve the issue and, where appropriate, send a replacement at no cost to you.

Return Shipping

While outbound shipping is on us, return shipping costs are the responsibility of the customer, unless the item arrived damaged, defective, or incorrect. Return shipping fees are non-refundable, and we recommend using a trackable shipping method, as we cannot be responsible for return packages lost in transit.

For full details on eligibility, timelines, and how to start a return, please see our Return Policy.

Questions?

We're happy to help. Reach us at support@klyqa.co.uk and we'll get back to you within several business day.